Facebook Feed Errors

Errors displayed by the plugin are listed below with solutions to resolve them. Scroll down to find the error you are receiving. If you can’t resolve the issue, then reach out to support for additional help.

API Error 100

Facebook Error: (#190) Permissions error. Error: Unsupported get request. Object with ID ‘____’ does not exist, cannot be loaded due to missing permissions, or does not support this operation.

Solution: Facebook is saying that you do not have permission to display data from this Facebook page. Try refreshing the page connection on the plugin Settings page, or connecting a different Facebook page instead.

Error: Issue with your Facebook page connection.

Facebook Error: Error: Invalid OAuth access token.

Solution: Try reconnecting the Facebook page on the plugin Settings page.

Unknown Error.

Facebook Error: An unknown error occurred. Or: An unexpected error has occurred.

Solution: There are a couple of potential solutions to this Facebook error:

There is a temporary issue with the Facebook service.

  1. Go to the plugin “Settings” page.
  2. In the “Clear All Feed Caches” setting click the “Clear Caches” button.
  3. Check the feed again to see if the error has resolved.

If this doesn’t resolve the issue, then try the following instead:

The plugin is requesting too much data from Facebook.

  1. Go to the “Feeds” page.
  2. Click on the feed with the error.
  3. Click on the “Advanced” tab.
  4. In the “Post Limit” setting, add the number 50.
  5. Click “Save”.
  6. Check the feed again to see if the error has resolved.
  7. If it hasn’t, try reducing the number further to be 10 or less.

Error: No posts available for this Facebook Page.

Facebook Error: Error: No posts available for this Facebook ID.

Solution: There are a few reasons for this error to occur:

1. Your Facebook page may have restrictions on it
The feed you’re trying to display has to be a publicly accessible page. If your page has any restrictions on it (age or location) then it means that users are forced to sign into Facebook in order to view your page. This isn’t desirable for most pages as it means that it isn’t accessible by people who don’t have a Facebook account and that your page can’t be crawled and indexed by search engines.

An easy way to determine whether your page is set to public is to make sure you’re signed out of your Facebook account and then try to visit your page. If Facebook forces you to sign in to view your page then it has a restriction on it.

You can remove any restrictions by logging into your Facebook account and going to the Settings for your page. You can then remove any “Country Restrictions” and “Age restrictions”. Once removed this will allow the plugin to access and display your posts.

2. Your Facebook page may not have any posts in it
If your page is fairly new then it may not actually have an eligible posts that the plugin can display. Notifications such as ‘__ changed the cover photo’ or ‘__ created a page’ are filtered out and aren’t displayed.

Try creating a new post on your page and then viewing the plugin’s feed again.

3. Your Facebook page might not be published
When creating a new Facebook page it isn’t actually published publicly until you click ‘Publish’ at the top of your page. If it isn’t published then the plugin isn’t able to retrieve your posts.

Try checking the top of your page to see whether there is a ‘Publish my page’ or similar button.

Error: Facebook is temporarily unavailable.

Facebook Error: (#2) Service temporarily unavailable

Solution: Facebook’s API may be unreachable temporarily. Try waiting a few minutes and then trying again. You can clear the plugin cache and force the plugin to check Facebook again by going to the plugin Settings page and clicking the “Clear Caches” button’. You can also do this for an individual feed by going to the Feeds page, clicking on a specific feed, and the clicking “Save” in the feed editor.

Error: Too many posts are being requested from Facebook.

Facebook Error: Error: Please reduce the amount of data you’re asking for, then retry your request.

Solution: The plugin is requesting too much data from Facebook.

  1. Go to the “Feeds” page.
  2. Click on the feed with the error.
  3. Click on the “Advanced” tab.
  4. In the “Post Limit” setting, add the number 50.
  5. Click “Save”.
  6. Check the feed again to see if the error has resolved.
  7. If it hasn’t, try reducing the number further to be 10 or less.

Error: Facebook has invalidated the connection due to a password change or other security reason.

Facebook Error: Error validating Access Token. The session has been invalidated because the user changed their password of Facebook has changed the session for security reasons.

Solution: Try reconnecting the Facebook page on the plugin Settings page.